In stock items will ship within 1-2 business days, pending availability. PLEASE BE ADVISED UPS DELAYS DUE TO WEATHER ARE IN GOD'S HANDS, NOT OURS. Weather delays are common and neither UPS nor Twisted Steel can promise that will not happen. Weather delays do not mean shipping is free!
UPS DOES NOT count weekends as a business day. PLEASE NOTE: USPS Priority Mail does NOT guarantee a delivery date. They expect 2-3 days, but again it is not a guarantee. If you require a guaranteed delivery date, you should call us and arrange a different delivery method. UPS is the only carrier with a guaranteed date. Again, the US Post Office does not.
*FREE SHIPPING OFFER On select items offering free shipping, shipping will be by ground. Core fees, credits or rebates, do not qualify, likewise special order items. No further discounts will apply. If you require a specific carrier, premium service or expedited delivery, you will be charged for that service. Orders are to ship complete only. If separate-partial shipments are requested, shipping fees will apply. Prior sales excluded. Free shipping offer is for pre-paid orders only. Free shipping is only if you keep the order. If you return the item(s), shipping is no longer free, it will be deducted from your credit.
Any discrepancies or damage must be reported within 24 hours of receiving your order. Please call us within 24 hours and also send a photo of the damage to TwistedSteelPerformance@gmail.com , If not reported within 24 hours, sorry, nothing we can do.
If you supply an incorrect shipping address and UPS charges us a fee to correct the address, acceptance of our terms and conditions gives us approval to charge your credit card for these additional fees incurred, usually $20.00/change.
Photos shown on the website are representations and may vary by application. Please check product descriptions for correct applications. In other words, don't base your application on the photo alone, but by the product description and application information given.
Any photos submitted to Twisted Steel Performance LLC become the property of Twisted Steel Performance LLC and may be used throughout the website.
All checks (including e-checks) will be held until cleared, usually 3-5 business days for domestic and 2-3 weeks international. All returned (bounced) checks whether standard or e-check will be subject to a $25 processing fee.
Any order placed whereas the shipping address is different then the billing address will be delayed.We will only ship to the confirmed Pay-Pal address.$25 minimum for special orders.
If you refuse delivery with UPS, the shipping both to you, and return shipping will be deducted from your refund. UPS does not work for free.
We reserve the right to discard anything sent back for evaluation/testing, not deemed warranty that is abandoned over 30 days. Arrangements must be made with us to either return, repair or replace the unit within that time period.
Please be advised no products we sell are prepped for long term storage. Everything sold is for immediate installation within a reasonable amount of time. It is the responsibility of the purchaser to prep for long term storage if so desired.
When calling in an order, please have your part numbers ready.
DISCLAIMER: Twisted Steel Performance LLC under no circumstance will be held liable for consequential damage(s) to vehicle or other components affected by a part failure. Twisted Steel Performance LLC will not be responsible for loss of vehicle use, and will be held harmless in the event of personal injury resulting from any failures. Twisted Steel Performance LLC is not responsible for any and all labor involved in replacing the defective part by the customer or customer’s agent. Warranty excludes damage of any kind caused by abuse or damage caused by improper installation or contamination. Wear of any type is also excluded. Wear is not a defect. Any part used on a different vehicle or for other then its intended described purpose, is at your own risk and voids any and all warranty. Twisted Steel Performance LLC will nit be held responsible for delays on special/factory order items such as engines, chips or ECMs and delays are not grounds for cancellation.
Twisted Steel Performance LLC will accept returns within 30 days of purchase on any item sold by the company EXCLUDING electrical/electronic items, injection pumps, PMDs, tools, service manuals, engines, heads, Turbos, used parts, custom made parts. Shipping charges are non-refundable under any circumstance. All items must be returned prepaid and include a copy of your receipt and the return authorization you receive by email. Contact the return dept by writing TwistedSteelPerformance@gmail.com. DO NOT CALL regarding returns, email ONLY. Return by UPS or FEDEX only as we do not accept returns by mail, for your protection.
Parts returned without proper paperwork and authorization as listed above will be refused or discarded.
To return an item, prior approval must be made by email and a RMA# will be given. Only new/unused, un-installed items may be considered for return. Gasket sets must not have been opened nor the seal wrap broken. The Company reserves the right to refuse store credit on any item deemed to be damaged or once installed by the customer. Items purchased from a dealer of the Company, must be returned to the dealer, and abide by the return policy of the dealer. Approved returns will be refunded by Company Check, mailed in 30 days. A 15% restocking fee will apply. Please note as terms of the free shipping agreement, if an item that was shipped free is returned, the original shipping cost will be deducted from the amount of refund.
To make any changes to an order or to cancel an order, you must call customer service before noon EST the same day (864-362-6620). A 15% cancellation fee will apply to all orders cancelled and not yet shipped. If the order has already shipped, our return policy ( above ) will then apply. SPECIAL ORDERS SUCH AS ENGINES, HEADS AND CUSTOM MADE PARTS SUCH AS PISTON MACHINING ARE NOT CANCELABLE MORE THEN 24 HOURS AFTER PLACING THE ORDER!! We are not responsible for delays on Factory Order/Special order items such as engines, heads etc. Delays are not grounds for cancellation. Approved canceled orders will be refunded by Company Check, mailed within 30 days.
Discrepancies and Damage
Any discrepancies or damage must be reported within 24 hours of receiving your order. First call US to report the damage, then send a photo of the damage to TwistedSteelPerformance@gmail.com. If not reported within 24 hours, sorry, nothing we can do.
All orders to Canada will ship by UPS. No Exceptions!. I'm sorry we have to enact this policy, but too many Canadians complained of slow or lost shipments by the mail system resulting in unwarranted chargebacks. Please DO NOT ask us to falsify customs documents such as altering sale price or mark as a gift as that is illegal to do as we are a legitimate business and its not worth the risk.
There is no "next-day" guarantee delivery into Canada. We can ship the same day if orders are received by noon EST, but once in UPS' hands, we do not guarantee when it may be delivered as it is very common for delays to occur in customs of 1-3 days. Items showing FREE shipping on our web site are FREE in the US only, shipping to Canada will be added to the order, please contact us so we can get correct shipping cost BEFORE CHECKOUT.