Shipping and return Policy

SHIPPING POLICY



In stock items will ship within 1-2 business days, pending  availability.  PLEASE BE  ADVISED UPS DELAYS DUE TO WEATHER ARE IN GOD'S HANDS, NOT OURS. Weather  delays are common and neither UPS nor Twisted Steel can promise that will not  happen. Weather delays do not mean shipping is free!

UPS DOES NOT count weekends as a business day. PLEASE NOTE: USPS Priority Mail does NOT guarantee a delivery date. They expect  2-3 days, but again it is not a guarantee. If you require a guaranteed  delivery date, you should call us and arrange a different delivery method.  UPS is the  only carrier with a guaranteed date. Again, the US Post Office does  not.

*FREE SHIPPING OFFER  On select items offering free shipping, shipping will be by ground.  Core fees, credits or rebates, do not qualify, likewise special  order items. No further discounts will apply. If you require a specific  carrier, premium service or expedited delivery, you will be charged for  that service. Orders are to ship complete only. If separate-partial  shipments are requested, shipping fees will apply. Prior  sales excluded. Free shipping offer is for pre-paid orders only. Free  shipping is only if you keep the order. If you return the item(s),  shipping is no longer free, it will be deducted from your credit. 


 

Any discrepancies or damage  must be reported within 24 hours of receiving your order. Please call us  within 24 hours and also send a photo of the damage to TwistedSteelPerformance@gmail.com ,  If not reported within 24 hours, sorry, nothing we can do.

If you supply an incorrect shipping address and UPS charges us a fee  to correct the address, acceptance of our terms and conditions gives us  approval to charge your credit card for these additional fees incurred,  usually $20.00/change.

Photos shown on the website are representations and may vary by  application. Please check product descriptions for correct applications.  In other words, don't base your application on the photo alone, but by  the product description and application information given.

Any photos submitted to Twisted Steel Performance LLC  become the property of Twisted Steel Performance LLC and may be used throughout the website.

All checks (including e-checks) will be held until cleared, usually  3-5 business days for domestic and 2-3 weeks international. All returned  (bounced) checks whether standard or e-check will be subject to a $25  processing fee.

Any order placed whereas the shipping address is different then the  billing address will be delayed.We will only ship to the confirmed Pay-Pal address.$25 minimum for special orders.

If you refuse delivery with UPS, the shipping both to you, and return  shipping will be deducted from your refund. UPS does not work for free.

We reserve the right to discard anything sent back for  evaluation/testing, not deemed warranty that is abandoned over 30 days.  Arrangements must be made with us to either return, repair or replace  the unit within that time period.
 

Please be advised no products we sell are prepped for long  term storage. Everything sold is for immediate installation within a  reasonable amount of time. It is the responsibility of the purchaser to  prep for long term storage if so desired. 

When calling in an order, please have your part numbers ready. 


 DISCLAIMER: Twisted Steel Performance LLC  under no circumstance will be held liable for consequential damage(s)  to vehicle or other components affected by a part failure. Twisted Steel Performance LLC  will not be responsible for loss of vehicle use, and will be held  harmless in the event of personal injury resulting from any failures. Twisted Steel Performance LLC  is not responsible for any and all labor involved in replacing the  defective part by the customer or customer’s agent. Warranty excludes  damage of any kind caused by abuse or damage caused by improper  installation or contamination. Wear of any type is also excluded. Wear  is not a defect. Any part used on a different vehicle or for  other then its intended described purpose, is at your own risk and voids  any and all warranty. Twisted Steel Performance LLC  will nit be held responsible for  delays on special/factory order items such as engines, chips or ECMs and  delays are not grounds for cancellation. 


RETURN POLICY


  

Twisted Steel Performance LLC  will accept returns within 30 days of purchase on any item sold by the company EXCLUDING electrical/electronic  items, injection pumps, PMDs, tools, service manuals, engines, heads,  Turbos, used parts,  custom made parts. Shipping charges are non-refundable under any circumstance. All  items must be returned prepaid and include a copy of your receipt and  the return authorization you receive by email. Contact the return dept  by writing  TwistedSteelPerformance@gmail.com.  DO NOT CALL regarding returns, email ONLY. Return by UPS or FEDEX only  as we do not accept returns by mail, for your protection.

Parts returned without proper paperwork and authorization as listed above will be refused or discarded.

To return an item, prior approval must be made by email and a RMA# will be given. Only new/unused, un-installed items  may be considered for return. Gasket sets must not have been opened nor  the seal wrap broken. The Company reserves the right to refuse store  credit on any item deemed to be damaged or once installed by the  customer.  Items purchased from a dealer of the Company, must be  returned to the dealer, and abide by the return policy of the dealer.  Approved returns will be refunded by Company Check, mailed in 30 days. A  15% restocking fee will apply. Please note as terms of the free  shipping agreement, if an item that was shipped free is returned, the  original shipping cost will be deducted from the amount of refund.



ORDER CANCELLATION 


 To make any changes to an order or to cancel an order, you must call customer service before noon EST the same day (864-362-6620). A 15% cancellation fee will apply to all orders cancelled and not yet shipped. If the order has already shipped, our return policy ( above ) will then apply.  SPECIAL ORDERS SUCH AS ENGINES, HEADS AND CUSTOM MADE PARTS SUCH AS PISTON MACHINING ARE NOT CANCELABLE MORE THEN 24 HOURS AFTER PLACING THE  ORDER!! We are not responsible for delays on Factory  Order/Special order items such as engines, heads  etc. Delays are  not grounds for cancellation. Approved canceled orders will be refunded  by Company Check, mailed within 30 days. 


Discrepancies and Damage 


  Any discrepancies or damage must be reported within 24 hours of  receiving your order. First call US to report the damage, then send a  photo of the damage to TwistedSteelPerformance@gmail.com. If not reported within 24 hours, sorry, nothing we can do


Canada Policy


 

All orders to Canada will ship by UPS. No Exceptions!. I'm sorry we  have to enact this policy, but too many Canadians complained of slow or  lost shipments by the mail system resulting in unwarranted chargebacks.  Please DO NOT ask us to falsify customs documents such as  altering sale price or mark as a gift as that is illegal to do as we are  a legitimate business and its not worth the risk.

There is no "next-day" guarantee delivery into Canada. We can ship  the same day if orders are received by noon EST, but once in UPS' hands,  we do not guarantee when it may be delivered as it is very common for  delays to occur in customs of 1-3 days. Items showing FREE shipping on our web site are FREE in the US only, shipping to Canada will be added to the order, please contact us so we can get correct shipping cost BEFORE CHECKOUT.